Voice Cloning Not Functioning | Voters

Voice Cloning Not Functioning

Coltrane

I added an ElevenLabs API key with full permissions, but I received an error. I've tried creating a new one, but received the same error.

October 5, 2025

Coltrane

Thanks! The issue was my subscription level in Elevenlabs. once I got on the first paid tier it started working.

Michele Di Cosmo (Sensay)

Coltrane: Thanks for letting us know. Because of your feedback we are looking into a way to improve so to give clearer instructions for this kind of situations.

Michele Di Cosmo (Sensay)

Hi Coltrane,
You can now refer to the ElevenLabs setup guide here:
https://docs.google.com/document/d/1ttU8fKOBIOiFu-GpmjAe_QJAsoxrl5SB6M0hKviiWhM
This should help you resolve the error message.
If you have any further questions, or if this doesn’t fully address your issue, please get back in touch.
Michele.

Michele Di Cosmo (Sensay)

Hi Coltrane, from our investigation it seems that the API key you provided does not have the necessary permissions set on ElevenLabs.
Could you check for us on your Elevenlabs if the User Read permission is set to true?
Administratrion -> User -> Read
We are also adding instructions on the webpage to make these steps more clear.

Michele Di Cosmo (Sensay)

Hi Coltrane, thank you for letting us know. We are investigating the issue and will let you know once fixed.