The YouTube link on shop.sensay.io is misconfigured (/c/@asksensay instead of /@asksensay), preventing users from reaching Sensay’s official channel. This breaks business logic, reduces user engagement, and creates a potential impersonation/phishing risk.

Impact:

--> Broken navigation prevents users from reaching Sensay’s official channel.

--> Loss of engagement opportunities (marketing/brand awareness).

--> Impersonation risk: attackers could create a fake channel and mislead users.